| Did you know that almost
without exception, rental agents are given commission based on upgrades
(selling you into a more expensive vehicle when you are at the rental
counter), selling "incidentals" such as collision damage
waiver, personal accident insurance and so on..and also pre-paid
gas (buy the tank now at a lower price, return on empty).
Although the corporate
offices usually do an exceptional job of training new rental agents
in ethical and honest sales. Good sales? The reward for these commissions
sometimes exceeds what the rental agent makes by means of their
regular pay.
Ten t he trainers leave
and the local manages take over. Their bonus is based on the production
of the rental staff so they might "close their eyes" to
certain practices that the corporate office may not approve.
Some companies post special
boards out of sight from the customer, on who is selling what, giving
the rental agent even more reason not to be "shamed" by
low sales.
What does this mean
to you?
READ THE CONTRACT!
Especially read the parts where the rental agent had to put information
in fields. Make sure you understand what they did. If not, you may
have a big problem when arguing later about a charge.
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